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AnalyticsUpdated 16 September 2026

Why your scans aren't showing

Nearly always one of three things — and your own test scans are meant to be missing.

Open it in QRiva

Work down this list; it is almost always one of these.

You are in another workspace

Each workspace has its own codes and its own numbers. Switch at the top of the sidebar.

The period doesn't cover the scans

Widen the dates. On smaller plans the history itself is limited — 30 days on Free.

They were your own scans

Scans by signed-in team members and by registered test devices are left out on purpose, so testing doesn't inflate the numbers. That is in Settings → Analytics, where you can also register or remove a test device.

Bots don't count

Link previews and crawlers are never counted, so a link pasted into a chat app doesn't add a scan.


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