Refunds and cancellation

1.In short

You can cancel at any time and keep your plan until the end of the period you have paid for. Payments are not refunded, except for a charge made in error or where we end or reduce a paid plan ourselves, as described below.

2.Cancelling your plan

Workspace owners can cancel in the app under Settings → Billing. Cancellation takes effect at the end of the current monthly or yearly period, and you can resume before then. No further payment is taken after that period.

When the period ends, the workspace moves to the Free plan. Everything within the Free plan's limits keeps working. Anything beyond them keeps working for 72 more hours, is then paused for 45 days, and is deleted after that unless you renew or choose which items use your Free allowance. We e-mail the owners before each step.

Features the Free plan does not include stop when the paid plan ends, as described in the Terms of service; what you set up stays saved and works again when you buy a plan that includes it.

Closing your account under Account settings cancels the paid plans of the workspaces deleted with it immediately, without a refund of the current period.

3.No refunds

Each payment covers the period it is for, which starts on the day of payment. Payments are not refunded, in whole or in part, including:

• when you cancel during a period, or forget to cancel before a renewal;
• for yearly plans, including the unused months;
• when you downgrade, or do not use the plan or some of its features;
• when a workspace is suspended or closed because of a breach of the Terms of service or the Acceptable use policy;
• for interruptions of the service, which are governed by the Terms of service.

We send renewal reminders in the app, and by e-mail, before renewals, so you can cancel in time. Not receiving a reminder does not entitle you to a refund.

4.When we refund

We refund:

• a charge made in error, such as a duplicate payment, if you tell us within 30 days of the charge;
• the unused part of a period paid in advance, if we end the agreement without cause by giving notice, or materially reduce a paid feature during a period you have already paid for and you cancel because of it;
• any other amount a court or the law requires us to refund.

Any other refund is at our sole discretion and does not create a right to a refund in the future.

5.No right of withdrawal

QRiva is offered only to businesses. The 14-day right of withdrawal for distance contracts applies only to consumers, so it does not apply to QRiva plans.

6.Upgrades and downgrades

When you upgrade, the change applies immediately and you are charged the difference for the rest of the current period.

When you downgrade, the change applies at the end of the current period, and no credit or refund is given for it. Before you confirm, the app shows every limit the new plan would exceed and what that means.

7.Failed payments

If a renewal payment fails, we tell you and retry it for 14 days. If it is still unpaid, the workspace moves to the Free plan, with the same 72 hours and 45 days for anything beyond the Free plan's limits, and the amount remains due.

8.Payment disputes

Please contact us before disputing a payment with your bank. If a payment is disputed or charged back without contacting us first, we may suspend the workspace until the dispute is resolved and recover the fees and costs it caused.

9.How to ask for a refund

Write to support@qr-iva.com or use Support, choosing Billing, with the workspace name and the invoice concerned.

Approved refunds are made to the original payment method through Stripe, in the currency of the payment. Your bank may take several working days to show them.