Draft: this page describes how the product behaves today. The final wording and any notice-period commitments are awaiting approval.

What happens to your printed codes

Once a code is printed on a menu, a box or a poster, it has to keep working. Here's exactly what a scan does in every situation.

When	What people who scan see
You move to a cheaper plan, or to Free	Every existing code keeps resolving to its destination. Only creating new dynamic codes is limited to the new plan's allowance.
A payment fails or a subscription ends	Codes keep resolving. We never switch printed codes off, show ads on scans, or hold redirects hostage to a renewal.
You pause a code or link	Scans see a short holding page. Resume it and it redirects again immediately.
You archive a code or link	Scans see a holding page; it leaves your active list. You can bring it back any time.
A scan limit or end date is reached	Scans go to the fallback address or page you chose, or to a clear “no longer available” page.
You delete a code	Scans see “This code is no longer active”. The short address is retired for good and never given to anyone else, so a printed code can't start pointing somewhere unexpected.
You delete a workspace or close your account	The same as deleting each code. Before closing, you can download the redirect table (every code and where it points), your codes, leads and scan history.
A destination turns out to be unsafe	The code is blocked with a safety page and you're told why. It resolves again once the destination is fixed and checks clean.
A page is reported and confirmed as abuse after review	It's taken offline and you're told why; you can contact support to appeal.
Our database has a short outage	Codes that were scanned recently keep redirecting from a cached copy; others show a “try again” page — never “this code doesn't exist”.