From repair ticket to the customer who calls you first
A sticker on every repaired appliance that knows its history and books the next visit.
A repair service fixes washing machines and fridges in people's homes. The problem it wants to solve: next time, the customer searches online instead of calling them.
- 1
A passport per appliance
After the repair, the technician registers the appliance as a product with its serial number, so each machine gets its own passport.
- 2
The history, in one place
The passport records what was replaced and when, the parts' documents and the repair warranty. Each update is a new version; the earlier ones stay.
- 3
A sticker on the machine
A small QR sticker inside the door, printed from the sticker sheet template. It opens the service page: a 'Book a repair' button, and the machine's passport one tap away.
- 4
Booking from the machine
The button opens a form with the appliance already filled in by the link, and a booking field for a visit slot. Paying a call-out fee up front can be part of the same form.
- 5
A reminder before it breaks
Every booking becomes a lead. An automation sets a follow-up a year later for a check-up offer.
The next time the machine stops, the customer doesn't search for a repair service. Your sticker is on the door, with your booking form behind it.
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