A coworking space in Lagos, in eight questions

A coworking space over two floors, with hot desks, two meeting rooms and a steady stream of visitors. The questions the manager would ask before replacing the paper at reception.

How do members get on the Wi-Fi?

A static Wi-Fi code on each floor and in each meeting room. Static codes join the phone to the network directly and don't count against the plan.

Wi-Fi code

Can a meeting room be booked from its door?

Each room's door has a code to a form with a booking field: hour-long slots in the space's opening hours, one booking per slot, and a minimum notice of an hour.

Bookings

What about visitors?

A sign-in form at reception asks for a name and who they're visiting. An automation tags each sign-in as a visitor, so visits stay apart from sales enquiries in Leads.

Forms

Who answers day-pass enquiries?

A form on the space's page asks for dates and team size. Every enquiry is a lead with an owner and a follow-up date, and the morning digest says who is due a call.

Leads

Can enquiries be sorted without reading each one?

An automation on new leads checks the team-size answer and tags larger teams for a tour, so they're the first to be called.

Automations

Where do enquiries come from?

The street sign, the flyers at events and the code on the community board are separate placements. Analytics, and each lead's record of how it arrived, show which ones bring people in.

Placements

Does the space need its own app?

No. The house rules, the kitchen rota and the week's events are a hosted page that members open from a code by the lifts.

Hosted page

Which plan?

Booking fields and automations are on Pro, which includes two seats: the manager and the front desk. The Wi-Fi codes alone would work on any plan.